866-712-7753 on your bank statement? You've been scammed by "iTunes"

If you have an iTunes account and have any bank cards associated with it, you might wanna beware. I normally check my bank accounts every now and then just to be sure that there's nothing fishy going on in there and of course at the same time, just like many of you *secretly* hoping that someone might accidentally transfer $1 million to my account as well. I've had a few cases of credit card frauds happening and so far, banks have been very cooperative with disputing transactions and issuing me a new card (especially my local bank, SCB Brunei. Well done!).
So today, i checked one of my overseas bank account and found out that i've been charged over USD $200 for some random iTunes purchases. Initially, i thought maybe iTunes have accidentally charged me for some of the stuffs i've been downloading but upon cross referencing with my iTunes receipt, there are discrepancies with the dates and the amount because they're all...free. Well, i am Asian by blood so i don't really like to spend money of something that intangible. That's like throwing away money for me. :P
My most recent iTunes "purchases"
I don't think i will spend $10 on a CD that i personally cannot feel/touch unless the music industry decided to go completely digital. My first reaction upon seeing my bank records was to report this immediately to the bank but due to time differences, i have to wait till 9 am local time to get in touch with a representative. Meanwhile, what i did next was to...well, google. After reading a few articles posted online, it seems that there have been numerous reports of the same fraud cases that i'm currently facing. Some were even more unlucky where they've been charged over $1000! And of course, there's heated argument on who's side is to be blamed. If you read more on the comments, majority of them are pointing fingers at Apple cause they are not taking any responsibilities about it. As much as i want to hop in the anti-Apple bandwagon, it is hard to put the blame on them because this logically speaking, it has nothing to do with them...at least in my case.

Something's shady going on around here...
If in the event that my iTunes account have been hacked and there has been stuffs downloaded, then sure i'll blame Apple for this. Since my account preferred method of payment is linked to Paypal, i've also checked my Paypal account to check if there has been any transactions made through it and fortunately, there wasn't. So this pretty much leads back to only one way of how this can be done. The fraudster somehow got my credit card details. This of course is unavoidable especially when almost everything now has to be done online so chances are he might have picked up my card details and possibly yours online especially if you enjoy doing e-shopping. I did however, discover one thing about Apple in the midst of all this little 'investigation'. For a company that is really known worldwide, it is relatively confusing to find any link to report this matter or even a direct number specifically for this issue. Majority of the links and numbers are either for Apple technical issues, software helps, warranty stuffs but nothing on frauds or customer service.

This pretty much triggered all the anger for some of Apple unhappy customers whose iTunes unfortunately have been hacked. Majority of them complained that Apple are not giving much crap about them and asked them to sort it out with their banks or with Paypal. I personally think Apple should increase security measure with their iTunes especially when cases like these can't exactly be tracked. For now, i just gotta wait till i speak with my bank to see what can be done to resolve. If they reject my claim to dispute the transaction then...i might try my luck in email good ol' Stevey!

"We're not perfect."
Hmm...maybe if those who are affected by this start some petition and file complaints to him, his next conference he might just open up with another smart quote...



Mehehehe...
But on a serious note, i do advise if you guys have credit card, try not to save any information online. If you use iTunes as well, set the payment method to none. It may be tedious whenever you want to make a purchase but hey, it's definitely so much more tedious going through the process of filing a dispute claim and dealing with all the banking procedures.

Comments

ryan said…
so how do we contact apple to get this fixed? i have a charge i didnt make...
kangta164 said…
I called up my bank and asked them to file a dispute. I got my money back. That's the only way it can be done i think. Don't think Apple has anything to do with this since the scammers are just using iTunes to confuse the banks.
Anonymous said…
Try using Google, "iTunes Support Email". The link is here:

http://www.apple.com/support/itunes/contact.html
bob101910 said…
Saw that phone number on my online banking checking account.

It is only for $1 and isn't until 2 more days. Should I be worried?
chandra said…
Thanks for making me proactive!
Request Letter for a Bank Statement
Deanna said…
As Kangta mentions, this isn't iTunes fault - at least not in my case. We were charged by 'iTunes' on a card that is NOT in Apple's database. We also had another fraudulent charge from the 'Society of Actuaries' on our statement. I just called my bank to file a claim and canceled the card.
redbaron057 said…
Thanks for this posting. We used one of our unused credit cards for traveling through Europe for a month. We had three "APL*APPLE ITUNES STORE 866-712-7753 CA " charges for under a few dollars after we returned. We don't have any Itunes account, so big red flag. Wells Fargo refunded the charges and recommended to close the account, stating that frequently people run a stolen card # a few times for little amounts to see if it will work, then they'll go for a shopping spree... Glad we caught it beforehand.
Anonymous said…
Hey man, thanks for the post, I got charge $149 two times. This helped in me getting my card canceled and a refund.
has anyone found an address that goes with this number? if so, post it, so others can report it to the BBB out in CA. thats what the BBB in MN told me to try and do.
Chris W said…
i got charged $1940.14 from this number. got ahold of the bank, filed a fraud report, and a police report. this is uncalled for, and frankly unacceptable. i not only blame "whoever" has been doing this, [its not the first time, obviously](http://800notes.com/Phone.aspx/1-866-712-7753), but i blame Apple too for not boosting their online security. for a company as dominent at they are, i hope they're investigating this matter.
Tim said…
Please note this has nothing to do with Apple or iTunes. I have NEVER had an iTunes account, NEVER purchased anything from iTunes or the Apple store, in fact have never purchased an Apple product or service. Yet I just got a $49.95 charge on my Chase credit card from this same scam. Chase blocked it as suspicious activity and reported it to me.
Anonymous said…
just so everyone knows, this is to a porn site called Kink.com
make sure a partner or friend didnt use your card prior to calling the bank. may save you some embarrasment.
Anonymous said…
I'd like to confirm what a few others have said and refute what the majority have said, this has nothing to do with Apple/iTunes. I do not now nor have I ever had an Apple/iTunes account nor do I now nor have I ever owned an Apple product. iTunes is not installed on any computer in my household.

Yet, APL* ITUNES.COM/BILL 866-712-7753 CA charged my credit card $0.99 over a month ago and after disputing that and speaking to an agent I received a credit and was advised I did not need to change my account number. Last night at midnight I received a Fraud Warning email showing APL* ITUNES.COM/BILL 866-712-7753 CA charged the same card $99.99. I called the credit card fraud department number provided immediately and was told my card would now be changed and a new one issued and the charges reversed after investigation.

It boggles the mind that these is so much disinformation and so little information about this scam considering the date of my post, April 22, 2016, and the date this article was written, September 30, 2010.
Anonymous said…
November of 2016 and this is still happening! Just got charged yesterday and today, 3 transactions charging me like $17 in total. I called my bank to file a dispute and they have already canceled my card and are sending me a new one.
Anonymous said…
I just got off the phone with Wells Fargo- I also got charged for a total of $17. They said the would refund the money and block the account.
hollywood835 said…
Yes its a test to see if you have then boom they hit you for more!
Katherine Price said…
Whoever said that this was a porn site called Kink.com is a dumb fuck. This site fishes on the internet when you make online purchases.
Anonymous said…
Today is September 30, 2017 and this mess with iTunes is continuing. They charge me $0.99 each month and I did not pay attention on it until I closed my credit card which I used to pay and got note from bank about this payment. Thanks to this Blog I realized that it is just Fraud!! Thanks!!
Anonymous said…
10/23/17 and this happened to me, APL* ITUNES.COM/BILL charge for $19.99 then another $30 WHILE I WAS ON THE PHONE WITH CHASE! They closed my account and they are sending me a new card.
Parmeshwar Sain said…
Hi Team,
I am parmeshwar sain HP I am the card holder ending digit 8889. This company make false payment by five times by my card was on same day 4/11/2017 of Rs.800, Rs.1600 Rs.1600. It am very shocked to see this that's why today I blocked my card. Please check this type of matter immediately. Please refund the money as soon as possible. Thanks for the advance support.

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